Service Delivery

August 2016

Here are the most recent jurisdiction surveys related to customer service and service delivery methods. All of these surveys have additional questions that provide more information. The full details of each survey can be viewed in the AAMVA online survey tool.

Survey Topic: ONLINE VEHICLE RENEWAL

31 respondents

Does your jurisdiction offer online vehicle renewal?

Yes: 29

No: 4

Survey Topic: MOBILE UNIT

31 Respondents

Does your jurisdiction utilize a mobile agency?

Yes: 10

No: 21

Survey Topic: CUSTOMER SERVICE SURVEYS

32 Respondents

Does your organization conduct customer service surveys?

Yes: 25

No: 7

SURVEY TOPIC: MOBILE APP STATISTICS

28 Respondents

Does your jurisdiction have a mobile app?

Yes: 8

No: 20