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August 2017

Here are the most recent jurisdiction surveys related to leadership development and employee training. All of these surveys have additional questions that provide more information. Please visit AAMVA’s website for details.

SURVEY TOPIC: LEADERSHIP DEVELOPMENT PROGRAMS FOR DMV STAFF

20 respondents

Does your jurisdiction have a leadership development program (not to be confused with basic job-skills training)?

Yes: 7

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No: 13

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SURVEY TOPIC: EMPLOYEE TRAINING GUIDE

23 respondents

Does your jurisdiction currently have an employee training guide for new and existing employees? If yes, in what format?

Electronic only: 7

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Print only: 6

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Instructor-led only: 1

Electronic and print: 6

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All three formats: 2

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No employee training guide: 1

  

SURVEY TOPIC: Field Office Frontline Employee Certification

30 respondents

Do you have a certification program for motor vehicle registration/title field office frontline employees?

Yes: 6

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No: 24

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SURVEY TOPIC: DEALER AND TITLE CLERK TRAINING

32 respondents

Does your jurisdiction offer in-person training classes (specific to title/registration training) to dealers and/or dealer title clerks?

Yes: 17

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No: 15

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