November 2014

Take advantage of AAMVA's free online training courses. 


For AAMVA members looking to take full advantage of systems like the Commercial Driver’s License Information System (CDLIS) or the Problem Driver Pointer System (PDPS), there is no better place to start than AAMVA’s own online training program. Currently, AAMVA offers a wide array of online courses—45 in total—free of charge to all members.

According to Randy Holleger, Ph.D., training specialist for AAMVA, the courses address two large concerns that AAMVA members have about staff training: expenses and availability.

“Training was burdensome because you needed to set up a training room, people needed to travel, and there was the expense of having AAMVA staff there. So we looked at ways we could do this more efficiently,” Holleger says. “Using the Internet, states can participate and avoid a lot of that expense. The other part [the program addresses] is as people in the DMVs start to retire and new people come on board, they need background and training to get up to speed quickly. We created this system, which is basically a way for us to provide that training in an efficient way.”

Beyond the presentation of the material, which is done by a live instructor, the courses also include class exercises and quizzes that participants can take to judge how well they are learning the material. The courses are usually two hours long and cover basic, intermediate and advanced topics.

“A lot of times people are overwhelmed with the systems,” says Jessie Shifflett, reporting analyst for AAMVA, who along with Holleger teaches these classes. “With people who are new to this, it seems like there are a million types of transactions and they don’t know where to start. The classes can help them get that starting point, and then they can work their way up [through the trainings] to learn more.”

But the classes aren’t just for inexperienced users. Shifflett and Holleger both emphasize that even users who are familiar with the systems can learn how to better take advantage of them. And if you don’t have time to attend a live class, all of the class materials, from the presentation to the interactive elements, are available for download on aamva.org. One-on-one training sessions are also available.