2014 IA Renee Devine Ex fmt

August 2015

 

Her kind and friendly demeanor may have been the first thing people noticed about Renee Devine, but her rock-solid sense of teamwork and commitment to safety have made a lasting impact on colleagues. Sadly, the 18-year veteran of the Iowa Department of Transportation passed away after a hard-fought battle with cancer in June 2014.

Devine was recognized posthumously as the 2014 International Driver Examiner Certification (IDEC) Outstanding Examiner of the Year, garnering resounding praise from her co-workers who also counted themselves as cherished friends. Each year, the IDEC Board and AAMVA, after considering nominations from each member jurisdiction, choose to honor one examiner who has gone above and beyond the call of duty. Devine was simply a shoo-in.

“When her husband and family accepted the award on her behalf, there was an amazing response from our driver examiners,” says Kim Snook, director of the Office of Driver Services at the Iowa Department of Transportation. “She was just a role model for all of them.”

Devine’s accomplishments on the job were many, including collaborating to create an audio version of Iowa’s driver’s manual for people with reading disabilities—a recording still used routinely. Her deep knowledge of policy and procedures fueled her ability to train new employees at the Ames driver’s license station, where she worked for 15 years, as well as many county employees when they began issuing driver’s licenses.

Devine had a particular gift for helping both young and older drivers who needed remedial driver improvement interviews to understand their less-than-safe behaviors.

“Her communication skills were fantastic,” Snook says. “She was never degrading to anyone. She would work with them and give everyone the same wonderful customer service.”

In his letter recommending Devine for the Examiner of the Year award, her supervisor, Mark Voss, notes that Devine’s “willingness to take on new projects was above reproach.”

Beyond that, she had a heart that embraced others even when her own circumstances were dire. Voss and Snook remember how Devine, nearing the end of her life, brought her co-workers flowers in a final visit to her “driver license family.”