2023 Issue 3

There are several resources related to automating the customer service experience.

New President and CEO Ian Grossman moves into leadership role at AAMVA

AAMVA announces its first international customer service award winner

How a digital payment provider helped the Kansas Department of Revenue save time and money

We asked our members for photos celebrating AAMVA’s 90th, and they delivered.

How the Driver History Record functionality is keeping the roads safer

New technologies are helping DMV contact centers operate more efficiently and provide better quality service to customers

Q&A WITH SPENCER R. MOORE, COMMISSIONER OF THE GEORGIA DEPARTMENT OF DRIVER SERVICES AND INCOMING AAMVA CHAIR

Three AAMVA members share their thoughts on the importance and value of timely, accurate driver records and why that matters for driver safety