The American Association of Motor Vehicle Administrators
presents
2023 Issue 3
Features
It’s All In Hand
New technologies are helping DMV contact centers operate more efficiently and provide better quality service to customers
From the CEO
Magazine PDF
AAMVA PODCASTS
Welcome to AAMVAcast, a podcast series featuring news, information and expertise for the AAMVA Community.
Check out the latest episodes via this podcast player or by clicking on the link below.
Departments
IN THE HEADLIGHTS
Dashboard
The Customer Experience
There are several resources related to automating the customer service experience.
Musings
Industry Insight
Paying it Forward
How a digital payment provider helped the Kansas Department of Revenue save time and money
Jurisdiction Spotlight
Crossword
Behind the Wheel
Q&A With Spencer R. Moore
Q&A WITH SPENCER R. MOORE, COMMISSIONER OF THE GEORGIA DEPARTMENT OF DRIVER SERVICES AND INCOMING AAMVA CHAIR
Crossroads
One Record, One Mission
Three AAMVA members share their thoughts on the importance and value of timely, accurate driver records and why that matters for driver safety
Taillights
Sponsored Content
Personalized & Energized: A New DMV Standard
Agencies nationwide are embracing new technologies to provide the service customers need when they need it, how they want it.
From Sleepless Nights to Seamless Solutions: Enhancing Agency Agility
Discover how the Montana MVD and Oregon DMV transformed their operations with innovative tech solutions.
From Detection to Prevention: Tools for Fighting Fraud
As both regulatory and customer service organizations, DMVs need unique tools to prevent fraud—not just respond to it—while ensuring seamless service delivery. Get tips for fraud prevention—today and tomorrow.
