Customer Service

Whether empowering women, helping people find stability or keeping families safe, AAMVA members are working hard to help their communities.

New Mexico launched a new vehicle registry to help increase safety during traffic stops.

“Plowing Through the Regulations: A Farmer’s Guide to Iowa Transportation” has been a huge success.

The DMV worked with Tyler Technologies to create the West Virginia My Civic app, with a goal to modernize DMV services—and the broader resident experience.

DMVs are using a variety of strategies to deal with First Amendment auditors.

For full interstate e-title functionality, many pieces must come together first

When the Nevada DMV couldn’t meet customer demands, it sought the assistance of a proven industry partner

When the Nevada DMV needed a solution to its long lines and no-shows, it found an online booking platform that helped make both a thing of the past

Iowa DOT’s Motor Vehicle Division wins AAMVA’s Trailblazer Award for CARE training

These surveys focus on customer service and service delivery options