Anne Ferro

While we can’t meet in person, communication is still key

Empower colleagues, stay positive

DMV employees and traffic safety law enforcement officers are frontline heroes

Process and procedure are essential to the health and welfare of the public

Managing the capability and convenience of technology while instilling human controls and conscience

Meeting customer expectations while maintaining personal data security

Continuing to guide and serve

Building networks takes time and practice, but they are forces of good

Challenging stereotypes and unconscious bias

Positive government service through compassion