Customer Service

The DMV worked with Tyler Technologies to create the West Virginia My Civic app, with a goal to modernize DMV services—and the broader resident experience.

DMVs are using a variety of strategies to deal with First Amendment auditors.

For full interstate e-title functionality, many pieces must come together first

When the Nevada DMV couldn’t meet customer demands, it sought the assistance of a proven industry partner

When the Nevada DMV needed a solution to its long lines and no-shows, it found an online booking platform that helped make both a thing of the past

Iowa DOT’s Motor Vehicle Division wins AAMVA’s Trailblazer Award for CARE training

These surveys focus on customer service and service delivery options

The Arizona Motor Vehicle Division won the 2022 Trailblazer Award for its virtual customer service program

Reflecting the communities we serve

Agencies assess programs to improve their diversity, equity and inclusion efforts