A red tractor cultivating a field at spring

A First-of-its-Kind Guide for Iowa Farm Vehicles

“Plowing Through the Regulations: A Farmer’s Guide to Iowa Transportation” has been a huge success.

Screencap of the DMV app showing various engagement options

West Virginia DMV’s App Collaboration to Supercharge Engagement

The DMV worked with Tyler Technologies to create the West Virginia My Civic app, with a goal to modernize DMV services—and the broader resident experience.

A cartoon featuring someone record themselves at a DMV counter

Counter Attack: Interacting with First Amendment Auditors

DMVs are using a variety of strategies to deal with First Amendment auditors.

Shredding the Past

For full interstate e-title functionality, many pieces must come together first

A Modernization Journey

When the Nevada DMV couldn’t meet customer demands, it sought the assistance of a proven industry partner

Waiting, Made Well

When the Nevada DMV needed a solution to its long lines and no-shows, it found an online booking platform that helped make both a thing of the past

We CARE About Customers

Iowa DOT’s Motor Vehicle Division wins AAMVA’s Trailblazer Award for CARE training

Not Your Typical Kiosk

The Arizona Motor Vehicle Division won the 2022 Trailblazer Award for its virtual customer service program

Customer Service

These surveys focus on customer service and service delivery options

A Safer, More Inclusive Future

Reflecting the communities we serve