Customer Service
“Plowing Through the Regulations: A Farmer’s Guide to Iowa Transportation” has been a huge success.
The DMV worked with Tyler Technologies to create the West Virginia My Civic app, with a goal to modernize DMV services—and the broader resident experience.
DMVs are using a variety of strategies to deal with First Amendment auditors.
For full interstate e-title functionality, many pieces must come together first
When the Nevada DMV couldn’t meet customer demands, it sought the assistance of a proven industry partner
When the Nevada DMV needed a solution to its long lines and no-shows, it found an online booking platform that helped make both a thing of the past
Iowa DOT’s Motor Vehicle Division wins AAMVA’s Trailblazer Award for CARE training
The Arizona Motor Vehicle Division won the 2022 Trailblazer Award for its virtual customer service program
These surveys focus on customer service and service delivery options
Reflecting the communities we serve